Terms of Service

By accessing or using the services provided by Zenix.sg ("we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

We reserve the right to modify these Terms at any time. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

Zenix.sg provides various hosting services, including but not limited to game server hosting, VPS hosting, web hosting, and related services (collectively, the "Services").

We reserve the right to modify, suspend, or discontinue any part of the Services at any time without prior notice.

3.1 Age Requirement

You must be at least 18 years old to create an account and use our Services. If you are under 18, you may use our Services only with the explicit consent and supervision of a parent or legal guardian. By creating an account, you represent that you meet these age requirements.

3.2 Account Information

You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.3 One Account Per User

Each user is permitted one account only. Creating multiple accounts (alting) to circumvent service limitations, abuse free hosting resources, or evade bans is strictly prohibited. We reserve the right to terminate all accounts associated with a user found to be alting.

3.4 Account Termination

We reserve the right to suspend or terminate your account at our sole discretion if we believe you have violated these Terms, engaged in fraudulent activity, or created multiple accounts. For free hosting services, we reserve the right to refuse service to any user for any reason without prior notice.

Certain Services require payment. By subscribing to a paid Service, you agree to pay all fees associated with the Service.

All fees are exclusive of taxes unless stated otherwise. You are responsible for paying all applicable taxes.

Subscription fees are billed monthly in advance on a recurring basis unless otherwise specified at purchase. You authorize us to charge your payment method for all fees incurred.

If your payment cannot be processed, we will notify you via email. If payment fails for 7 days past the due date, we reserve the right to suspend or terminate your access to the paid Services. Suspended services may incur a reactivation fee.

4.1 Price Changes

We reserve the right to modify pricing for our Services. For existing subscriptions, we will provide 30 days advance notice of material price increases via email and Discord. You may cancel your subscription before the new price takes effect to avoid the increase.

Refunds are provided under specific conditions only. Please refer to our Service Level Agreement for full details.

• Cancellations within 24 hours of purchase with no significant usage are eligible for a full refund.
• Service disruptions caused by our infrastructure may qualify for a full or partial refund at our discretion.
• Services used beyond the 24-hour window (absent a server-side fault) are non-refundable.
• Free hosting services have no refund applicability.

To request a refund, contact [email protected] with your account details and reason. Refunds are processed within 14 business days.

You agree not to use our Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our Services.

6.1 Technical Prohibited Activities

Prohibited activities include, but are not limited to:

• Violating any applicable laws or regulations
• Infringing on the intellectual property rights of others
• Distributing malware, viruses, or other harmful code
• Engaging in unauthorized access to any system or network
• Conducting denial-of-service attacks or other disruptive activities
• Hosting content that promotes violence, discrimination, or illegal activities
• Sending unsolicited commercial messages (spam)
• Cryptocurrency mining without explicit written permission
• Port scanning, network probing, or security testing of our infrastructure

6.2 Zero-Tolerance Policy: Abuse of Staff

We maintain a zero-tolerance policy for abuse, harassment, or threatening behavior directed at our staff, contractors, or representatives. This includes interactions via email, Discord, support tickets, phone calls, or any other communication channel.

6.3 Excessive or Abusive Support Requests

While we strive to provide excellent support, we reserve the right to limit or terminate service for users who:

• Make repeated support requests for issues already resolved or outside our scope of support
• Refuse to follow documented troubleshooting steps or ignore staff guidance
• Demand immediate responses outside of our stated support hours
• Open multiple support channels simultaneously for the same issue to pressure staff
• Demand staff work beyond reasonable troubleshooting (e.g., demanding staff write custom code, provide 24/7 personal assistance for free services)

6.4 Enforcement

Violations of Section 6.1 (Technical) may result in suspension or termination depending on severity. Violations of Section 6.2 (Staff Abuse) will result in immediate termination without warning, without refund, and permanent ban from all Zenix.sg services.

We reserve the right to report threatening behavior to law enforcement authorities. All support interactions may be logged and used as evidence if necessary.

We are committed to providing helpful, professional support to all customers. In return, we require that all interactions with our staff be respectful and professional.

7.1 What You Can Expect From Us

• Professional, courteous communication from all staff members
• Best-effort troubleshooting within our documented scope of support
• Response times as outlined in our Service Level Agreement
• Clear communication about what we can and cannot support
• Escalation paths for unresolved technical issues

7.2 What We Expect From You

• Respectful, professional communication in all interactions
• Clear, accurate description of technical issues
• Cooperation with troubleshooting steps and diagnostic requests
• Patience during investigation and resolution processes
• Understanding that support staff are human beings deserving of dignity and respect
• Realistic expectations about response times and scope of support

7.3 Support Scope Limitations

Our support covers infrastructure, service availability, and documented features. We do not provide:

• Custom development or code writing
• Third-party software configuration (beyond basic guidance)
• Training on general programming, system administration, or software use
• Debugging of customer-written code or applications
• Unlimited "hand-holding" support for issues outside our infrastructure

For issues outside our support scope, we may provide community resources or recommend third-party consultants. Demanding out-of-scope support or becoming abusive when staff explain scope limitations is a violation of Section 6.2.

We strive to maintain a high level of service availability. Our Service Level Agreement (SLA) details our 99.9% uptime commitments, uptime credits, and the remedies available in case of service disruptions.

We do not guarantee that our Services will be error-free or uninterrupted. Scheduled maintenance and unforeseen circumstances may cause temporary service unavailability.

8.1 Our Content

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, and software, are owned by us or our licensors and are protected by intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our Services without our prior written consent.

8.2 Your Content

You retain all ownership rights to content you upload, store, or transmit through our Services (e.g., game server files, website content, databases). By using our Services, you grant us a limited, non-exclusive license to store, transmit, back up, and display your content solely for the purpose of providing the Services to you.

We do not claim ownership of your content. You are solely responsible for ensuring that your content does not violate any third-party rights or applicable laws.

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with your use of our Services.

Our total liability for any claim arising out of or relating to these Terms or our Services shall not exceed the amount paid by you to us for the Services during the twelve (12) months preceding the claim.

You agree to indemnify, defend, and hold harmless Zenix.sg and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of our Services or your violation of these Terms.

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use our Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Singapore.

Before initiating legal proceedings, you agree to attempt informal resolution by contacting us at [email protected] with a detailed description of the dispute. We will work in good faith to resolve the issue within 30 days.

If the dispute cannot be resolved informally, either party may pursue legal remedies in the courts of Singapore as described in Section 12.

Physical products sold by Zenix.sg (laptops, desktops, accessories) come with the following standardized warranty coverage:

• Minimum 1 month local hardware warranty — hardware defects covered within Singapore
• 3 months official manufacturer support — direct support from the product manufacturer
• 1 year international warranty — global hardware defect coverage where applicable
• Lifetime technical support — non-premium technical assistance for the lifetime of the product

Warranty terms may vary by product and will be specified at the time of purchase. For defects or issues, contact [email protected] or visit our Warranty Lookup page.

Returns: Hardware products with manufacturing defects (DOA - Dead on Arrival) may be returned within 14 days of delivery for a replacement or refund. Shipping costs for returns are the customer's responsibility unless the defect is confirmed.

We reserve the unconditional right to refuse service to any individual or entity for any reason, particularly for free hosting services. This includes but is not limited to:

• Users who create multiple accounts (alting) to abuse service limits
• Users who violate our Terms of Service or Acceptable Use Policy
• Users engaged in fraudulent or suspicious activity
• Users whose behavior is disruptive to our community or operations
• Users who place excessive burden on our infrastructure or support resources
• Users who abuse, harass, threaten, or discriminate against staff members
• Users previously banned who attempt to create new accounts
• Users whose demands or behavior we determine, in our sole discretion, to be unreasonable or incompatible with our business operations

For free hosting services, we may terminate accounts without prior notice and without providing a reason. For paid services, termination for abuse (Section 6.2) is immediate without refund. For other violations, termination will follow the process outlined in Section 11.

15.1 Permanent Bans

Users terminated for staff abuse, threats, harassment, or fraudulent activity will be permanently banned from all Zenix.sg services. Banned users may not:

• Create new accounts under any name or email address
• Access our services through proxy accounts or third parties
• Contact our staff through any channel except for legal or billing disputes

We maintain a ban registry to prevent banned users from re-registering. Attempts to circumvent a ban may result in legal action.

If you have any questions about these Terms, please contact us at:

Email: [email protected]
Discord: Join our Discord server