Discord · zenix.sg · Support and community

Where the support happens. Tickets, announcements, people.

Open a ticket for help with a server or an order, keep up with what changed, or talk to the people who run the servers.

What is there

What you will find there.

Tickets
Help with a server or an order. Open a ticket in #ticket and a team member picks it up.
What you do there: open a ticket
Announcements
Releases, infrastructure changes and platform updates. The site keeps its own list at /important.
What you do there: read
Status alerts
Scheduled maintenance is announced in advance where reasonably practicable, Discord among the channels (/sla §5). Live checks are on /status.
What you do there: read
Open-source sponsorship
Applications for a free server for a public project go in a ticket, with the template from /open-source.
What you do there: open a ticket
Community
People who run their servers here, and the team, in the public channels.
What you do there: talk

Before you write

Hours: Monday to Friday, 09:00–18:00 SGT.
After hours: After hours, Discord tickets queue and are answered the next working morning.
Targets: These are first-response targets, not guaranteed response or resolution times. Source: /sla §6.
In public channels: Please do not send passwords, identity documents, payment card details, or other sensitive information through a public Discord channel. Source: /privacy-policy §11.