Zenix.sg

Privacy Policy

Last Updated: May 21, 2026

This Privacy Policy describes how Zenix.sg ("we", "us", or "our") collects, uses, and discloses your personal information.

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.

1.1 Information You Provide

We collect information you provide when you create an account, purchase our services, contact customer support, or otherwise communicate with us. This may include:

  • Contact information (name, email address, phone number)
  • Account credentials (username, password)
  • Payment information (credit card details, billing address)
  • Profile information (profile picture, preferences)
  • Communications and feedback you provide to us

1.2 Information We Collect Automatically

When you use our services, we automatically collect certain information, including:

  • Device information (IP address, browser type, operating system)
  • Usage information (pages visited, time spent on pages)
  • Server logs and performance data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing transactions and managing your account
  • Communicating with you about our services
  • Responding to your requests and support inquiries
  • Personalizing your experience and delivering relevant content
  • Monitoring and analyzing trends, usage, and activities
  • Detecting, preventing, and addressing fraud and security issues
  • Complying with legal obligations

3. Sharing of Information

We may share your information with:

  • Service providers who perform services on our behalf
  • Payment processors to process your payments
  • Business partners with whom we offer co-branded services
  • Law enforcement or other third parties when required by law
  • In connection with a merger, sale, or acquisition of our business

We do not sell your personal information to third parties.

3.1 Payment Processors

We use Stripe and Paddle for payment processing. These third-party services may collect payment information (credit card details, billing address) directly. We do not store full credit card numbers on our servers. For details on how these processors handle your data, please review their privacy policies:

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Accessing, correcting, or deleting your personal information
  • Restricting or objecting to our processing of your information
  • Requesting a copy of your information in a portable format
  • Withdrawing consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can manage your cookie preferences through your browser settings.

Do Not Track: We do not currently respond to Do Not Track signals from browsers.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.

8. Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide services. After account termination or upon your request, we will delete your personal data within 60 days, except where we are required to retain it by law (e.g., tax records, fraud prevention).

Backup copies of your data may persist for up to 90 days in our backup systems before being permanently deleted. Server files and content you uploaded are deleted immediately upon service cancellation unless you request a backup export.

To request deletion of your personal information, contact us at [email protected].

9. Data Breach Notification

In the event of a security breach that compromises your personal information, we will notify affected users within 72 hours of becoming aware of the breach. Notification will be sent via email to your registered address and posted as an announcement on our Discord server.

The notification will describe:

  • The nature of the breach and data affected
  • The likely consequences of the breach
  • Measures taken to address the breach and prevent future incidents
  • Recommended actions you should take to protect yourself

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Discord: Join our Discord server

Have Questions About Your Privacy?

Our team is here to help you understand how we protect your data