Contact · Zenix.sg · Singapore · SGT
Talk to a person. A small team, in Singapore.
No bots, no call centre, no 24/7 chat. Email and Discord, answered by the people who run the servers.
Pick a line
What is it about?
My server is down or brokenDiscord ticket · best effort, typically within 2 hours
- Include
- Server name
- What changed
- The error
- First response
- Best effort, typically within 2 hours
Billing, invoices, refundsEmail · within 24 hours on business days
- Include
- Account email
- Invoice or order ID
- First response
- Within 24 hours on business days
Subject: Billing
Buying, custom builds, quotesEmail · within 24 hours on business days
- Include
- What you need
- Budget
- Timing
- First response
- Within 24 hours on business days
Subject: Quote request
Open-source sponsorshipDiscord ticket · within a few hours during business hours (SGT)
- Include
- The ticket template on /open-source
- First response
- Within a few hours during business hours (SGT)
Privacy, data, legalEmail, subject “Privacy request” · the period the law allows
- Include
- Account email
- The request
- Enough information for us to verify your identity
- First response
- The period the law allows (/privacy-policy §5)
Subject: Privacy request
Hardware warranty/warranty first, then email · within 24 hours on business days
- Include
- Serial number
- Purchase date
- First response
- Within 24 hours on business days
Subject: Warranty claim
Something elseEmail or Discord · within 24 hours on business days
- Include
- One clear sentence
- First response
- Within 24 hours on business days
Subject: Question
These are first-response targets, not guaranteed response or resolution times.
We are a small team. We do not offer 24/7 live chat or phone support. /sla §6
Hours
Monday to Friday, 09:00–18:00 SGT.
- Monday: 09:00 to 18:00 SGT
- Tuesday: 09:00 to 18:00 SGT
- Wednesday: 09:00 to 18:00 SGT
- Thursday: 09:00 to 18:00 SGT
- Friday: 09:00 to 18:00 SGT
- Saturday: no business hours
- Sunday: no business hours
After hours, Discord tickets queue and are answered the next working morning.
All times SGT, UTC+8.
Where we are
Registered in Singapore.
Zenix.sg · UEN 53514524A · Singapore · Map (opens in a new tab)
- Address
- 221 Henderson Rd, Singapore 159557
- Phone
- +65 8839 3528
Support is online only. There is no walk-in desk.
Asked before
Questions we get a lot.
How quickly will you respond to my inquiry?
Discord: within a few hours during business hours (SGT).
Email: within 24 hours on business days.
Critical server-down issues: best effort, typically within 2 hours.
First-response targets from /sla §6.
Do you offer technical support for your products?
Yes, we provide technical support for all our products and services. You can reach our support team via email or join our Discord community for real-time assistance.
Can I schedule a consultation for custom solutions?
Please send us an email with your requirements and preferred time slots, and our team will arrange a consultation to discuss your custom solution needs.
Do you have a phone number?
No. Email and Discord only, so every answer is written down and nothing gets lost.